Working with Creamos

The best collaborations begin with clarity. Below are some of the most common questions our clients and partners ask.
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What types of services do you offer?

We create a broad range of solutions across Strategy, Brand, Product, and Traction core services, which includes branding, packaging, website, e-commerce, apps, videogames, XR, video, digital marketing and more.

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How do you deliver high-quality work at a lower cost?

Our company is strategically designed to deliver high-end, cost-efficient solutions through global collaboration between our strategy team in the UK, our creative studio in Argentina and extending our in-house production capabilities through our talent network of approved freelancers across Latin America. This structure reduces costs for our international clients while ensuring we maintain exceptional quality and impact.

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What types of clients and projects do you work with?

Our portfolio is intentionally diverse. We partner with established international brands (like MTV and Lloyds Bank) through our Creamos Evolution division, guiding them through continuous adaptation and strategic transformation. For high-growth startups, our Creamos Acceleration division ignites rapid growth to help them reach their next significant milestone, such as a pivotal funding round or a major increase in revenue.

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Do you work with clients outside the UK and US?

We work with clients internationally and collaborate effectively across time zones, including UK, US, EU, and LatAm. Depending on the project, we can work fully remotely or assign a local account manager for in-person meetings.

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How do you support purpose-driven businesses?

We are committed to fostering positive global change. For startups that align with the United Nations Sustainable Development Goals (UN SDGs) and work with our Creamos Acceleration division, we provide our comprehensive services at a cost-price model. Additionally, all profits from our client work are directly reinvested into Good add Ventures, a venture studio creating tech-for-good startups.

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How do you integrate AI into your work?

We are progressively incorporating artificial intelligence across our workflow to enhance efficiency and unlock new creative possibilities. From data-driven strategic insights to streamlined production processes, AI helps our teams deliver cutting-edge, future-forward solutions that maintain a human-centric focus.

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What is your typical process for a project?

We follow a four-phase process: Discovery, Design, Build, and Launch — from defining strategy and concept, to designing, developing, and deploying the final solution. On retainers, we follow a similar cycle each month, adapting to your priorities as they evolve.

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How are projects priced?

Every project starts with a discovery phase, where we understand your goals, define the strategy, and produce a project proposal with a plan tailored to your needs. 

We offer exclusive discounts for retainers, and tiered discounts based on the funding stage for Acceleration clients and alignment with the UN SDGs.

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When are projects paid?

Projects are signed off for production with an initial deposit and include a final payment upon project completion. This may vary based on the project cost and duration, including partial payments for projects over 3 months.

For single projects, we work with both fixed budget (agreed upfront) and variable budget (based on actual time and scope) providing transparent estimates and actuals shared in regular reports and client meetings.

For ongoing projects, the retainer model secures our services at a discounted rate, with monthly pre-payments paid at the start of the month. At the end of each month, underspend is carried forward to the next month and agreed overspend is billed separately.

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Do you offer post-launch support?

We provide different options for post-launch support based on your needs, offering retainers for ongoing support as well as maintenance projects planned in advance or on demand.

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What is a retainer and how does it work?

A retainer is an ongoing work contract for a defined duration and monthly budget, giving you access to Strategy, Brand, Product, and Traction services at a discounted rate, with flexibility to adapt as your needs evolve.

At the start of each month, we define priorities and allocate the opening budget. We then track progress with regular updates, and review the closing balance at the end of the month. Any unused budget is carried forward, while additional work beyond the agreed scope is billed separately.

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Can I meet with you in person?

Yes, we can meet with you at a specific location or in any of our client-side locations in UK and US. Depending on the project, we can work fully remotely or assign a local account manager for in-person meetings.

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